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We have collected common inquiries from customers to I’VEL. If you do not find the answer you are looking for, please use 1:1 inquiry.
Can I cancel the product I ordered?
If I cancel the order, can I use the coupons and mileage points I used?
What is the refund procedure for the returned product?
What's the shipping fee for exchange or return?
I ordered it without a bankbook deposit, but I can't check the deposit.
When will the product be delivered after ordering?
I want to change the order details.
Where can I change my membership information?
I forgot my ID and password.
Non-members can purchase goods?
현재 결제가 진행중입니다.
본 결제 창은 결제완료 후 자동으로 닫히며, 결제 진행 중에 본 결제 창을 닫으시면 주문이 되지 않으니 결제 완료 될 때 까지 닫지 마시기 바랍니다.
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